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Title
Text copied to clipboard!Coffee Shop Manager
Description
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We are looking for a highly motivated and experienced Coffee Shop Manager to oversee the daily operations of our coffee shop. The ideal candidate will be passionate about coffee, customer service, and team leadership. As a Coffee Shop Manager, you will be responsible for ensuring the smooth operation of the store, maintaining high standards of quality and service, and leading a team of baristas and support staff.
Your primary duties will include managing staff schedules, training new employees, maintaining inventory, ensuring compliance with health and safety regulations, and creating a welcoming environment for customers. You will also be responsible for financial tasks such as budgeting, cost control, and sales reporting. A successful Coffee Shop Manager should have excellent communication and organizational skills, a strong work ethic, and the ability to multitask in a fast-paced environment.
In this role, you will work closely with the owner or regional manager to implement marketing strategies, introduce new menu items, and drive customer engagement. You will also handle customer complaints and feedback professionally to ensure customer satisfaction and loyalty. Your leadership will be key in fostering a positive team culture and delivering an exceptional coffee experience to every guest.
This is a full-time position that may require early mornings, evenings, weekends, and holidays. If you are passionate about coffee and hospitality, and you have the skills and experience to lead a successful team, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage daily operations of the coffee shop
- Supervise and train baristas and support staff
- Maintain inventory and order supplies as needed
- Ensure compliance with health and safety regulations
- Handle customer inquiries and resolve complaints
- Monitor financial performance and prepare reports
- Implement marketing and promotional strategies
- Maintain cleanliness and organization of the store
- Develop staff schedules and manage labor costs
- Ensure high standards of customer service
- Introduce new menu items and seasonal offerings
- Collaborate with upper management on business goals
Requirements
Text copied to clipboard!- Proven experience in a managerial role, preferably in food service
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of coffee preparation and equipment
- Ability to work flexible hours, including weekends and holidays
- Understanding of budgeting and financial reporting
- Familiarity with health and safety regulations
- Customer-focused mindset with problem-solving skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; additional certifications a plus
Potential interview questions
Text copied to clipboard!- Do you have previous experience managing a coffee shop or similar establishment?
- How do you handle customer complaints and ensure satisfaction?
- What strategies do you use to motivate and lead a team?
- Are you comfortable working early mornings, weekends, and holidays?
- How do you manage inventory and control costs?
- Can you describe your experience with budgeting and financial reporting?
- What is your approach to training new staff members?
- How do you ensure compliance with health and safety standards?
- What do you believe makes a coffee shop successful?
- How do you stay updated on coffee trends and customer preferences?
