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Title
Text copied to clipboard!Coffee Shop Manager
Description
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We are looking for a dedicated and experienced Coffee Shop Manager to lead our café team and ensure the smooth operation of our establishment. As a Coffee Shop Manager, you will be responsible for overseeing all aspects of the coffee shop, including staff management, customer satisfaction, inventory control, and financial performance. Your role will be pivotal in creating a welcoming environment for customers while maintaining high standards of quality and service. The ideal candidate will have a passion for coffee, strong leadership skills, and a commitment to delivering an exceptional customer experience. You will work closely with the team to foster a positive work environment, implement efficient processes, and drive the success of the coffee shop. This position requires a hands-on approach, as you will be involved in both the operational and strategic aspects of the business. If you thrive in a fast-paced environment and have a knack for managing people and processes, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise daily operations of the coffee shop to ensure efficiency.
- Hire, train, and manage staff to maintain high performance levels.
- Monitor inventory levels and coordinate with suppliers for timely restocking.
- Ensure compliance with health and safety regulations.
- Develop and implement strategies to increase sales and customer satisfaction.
- Handle customer complaints and resolve issues promptly.
- Prepare and manage budgets, including tracking expenses and revenues.
- Maintain cleanliness and organization of the café at all times.
Requirements
Text copied to clipboard!- Proven experience as a Coffee Shop Manager or similar role.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Knowledge of coffee preparation techniques and equipment.
- Ability to work in a fast-paced environment and handle pressure.
- Basic understanding of financial management and budgeting.
- Familiarity with health and safety regulations in the food industry.
- Flexibility to work weekends, holidays, and varying shifts.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing a team in a café or similar setting?
- How do you handle customer complaints or difficult situations?
- What strategies have you used to increase sales in a previous role?
- How do you ensure compliance with health and safety standards?
- Can you provide an example of how you motivated your team to achieve goals?
- What is your approach to inventory management and supplier coordination?
- How do you balance operational tasks with customer service responsibilities?
- Are you comfortable working flexible hours, including weekends and holidays?
